Warranty



Warranty

Welcome To Cocofoam

Cocofoam would like to thank you for your recent purchase of our Mattress. With your selection you join Millions of people across India who have decided a superior mattress can make the difference in the quality of sleep they enjoy. Established in 1986, Cocofoam understands that there’s nothing better than a good night’s sleep, but you need the right mattress for that great night’s sleep you’ve been dreaming about. Cocofoam mattresses are designed for the ultimate comfort and support to keep you sleeping soundly.

CARE INSTRUCTIONS

Use a new Cocofoam foundation or a supportive, rigid non-yielding foundation. Use appropriate size foundation that support your Cocofoam mattress and foundation only with a frame that provides rigid center support as well as support for the head, foot and sides, An oversized or undersized support might lead to mattress sagging. By not providing a sufficient supportive frame, damage can occur to the product, we will not take any guarantee for the same.

  • Use a quilted protector or pad on your mattress at all times to avoid strains.
  • When moving, carton your mattress and carry it on its side.
  • Use only a professional dry cleaning service to clean the protector or cover in case your mattress has a removable one.
  • Take Care of Your mattress TURN/TWISS after every 3 months to avoid permanent body impression. As per the labels on the mattress.

HOW CAN I GET SERVICE ON MY WARRANTY

  • Contact your original Cocofoam dealer. Incase your Cocofoam dealer is no longer in business or you have moved outside the service area, please contact the Cocofoam Customer Care Service. A copy of the original bill of sale is needed to determine the date of purchase, Model name, and law label must be provided to identify the bedding and validate this warranty.

WHAT IS COVERED

  • If you purchased a Cocofoam mattress and use it with correct frame that provide proper support, this warranty covers manufacturing defects in your Cocofoam mattress. Mishandling / Negligence and Wear and Tear are not included in the Warranty. This limited warranty is provided only to the original purchaser. Replacement of one piece does not automatically result in the replacement of any other piece.

HOW LONG IS THE COVERAGE PERIOD

  • The warranty coverage runs from the original date of purchase. Repair or replacement of the mattress does not extend its limited warranty or begin a new limited warranty period. Your warranty period is based on the thickness of the mattress.

Thickness Upto 6"/15 cm

2 Years Complete Replacement

Thickness Above 6"/15 cm

3 Years Service Replacement

Thickness Upto 6"/15 cm

2 Years Complete Replacement​

Thickness Above 6"/15 cm​

3 Years Service Replacement​

WHAT IS EXCLUDED UNDER THIS WARRANTY

This warranty does not apply to and excludes:
  • Firmness preference of the product
  • Warranty code
  • Bed height/weight
  • Cover (Cloth fabric)
  • Burns, stains or soil
  • Bent border/grid wires
  • Normal body impression(s) as indicated by your
  • Mattresses are not used with a proper foundation and support system