Shipping Policy

Shipping Policy

Shipping Policy:

At COCOFOAM MATTRESS, we strive to provide you with a seamless and reliable shipping experience for your orders. Please review the following points regarding our shipping policy:

  1. Shipping Methods and Rates:
    We do not offer free shipping. We charge 1199 rupees for mattresses, rollaway beds, and bed bases. For other products, we charge 79 rupees like pillow, mattress protector and bed sheets. If you are ordering a pillow and a mattress, you will need to pay for both shipping amounts separately, like 999 rupees plus 79 rupees.
  2. Processing Time:
    Orders are typically processed within 2 hours from the time they are placed. Please note that processing time may vary during peak seasons or promotional periods.
  3. Estimated Delivery Time:
    Once your order has been processed and shipped, the estimated delivery time depends on the shipping method selected and the destination address. During the checkout process, estimated delivery times are provided based on standard shipping conditions. Standard delivery typically takes 4-6 days, while express delivery arrives within 1-3 days. Please be aware that unexpected factors like weather conditions or carrier delays may impact these delivery times.
  4. Order Tracking:
    Once your order has been shipped, you will receive a shipping confirmation email and SMS containing tracking information. You can use this tracking number to monitor the status and location of your package.
  5. Shipping Delays:
    While we strive to ensure timely delivery of all orders, please understand that shipping delays may occur due to factors beyond our control. We appreciate your patience and understanding in such situations.
  6. Address Accuracy:
    It is essential to provide accurate and complete shipping information to ensure successful delivery of your order. Please double-check the shipping address entered during checkout to avoid any delays or misdeliveries. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
  7.  Shipping Fees and Taxes:
    Shipping fees are calculated based on the selected shipping method and the destination address. Additionally, applicable taxes may be applied to your order based on local regulations and the shipping destination.
Return and Exchanges:

For information regarding our return and exchange policy, please refer to our Return and Refund Policy.

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